F1 Portal Limited Warranty Policy
Document Owner: Sevenpoint8 (Bali, Indonesia) | Version: 1.0 | Effective Date: August 11, 2026
1. Purpose and Scope
This policy defines the warranty coverage for the F1 Portal neuro-acoustic wellness system (hereafter "the Product"), sold by Sevenpoint8 ("Sevenpoint8", "we", "us"). The Product comprises an active 2.1 loudspeaker system built around the JAB4 DSP amplifier platform (Wondom AA-JA33285), including the subwoofer enclosure, two satellite speakers, adjustable stands, carry case, and power supply unit.
This warranty applies to units purchased directly from Sevenpoint8 or from an authorised Sevenpoint8 dealer. It is valid in Indonesia and, by prior written arrangement, in Singapore and other Southeast Asian markets where Sevenpoint8 operates.
2. Warranty Period
| Coverage Tier | Duration | What It Covers |
|---|---|---|
| Full System Electronics Warranty | 24 months (2 years) from the date of original purchase | All electronic subsystems listed in Section 3, manufactured or supplied by Sevenpoint8 |
| Acoustic Drivers (Loudspeakers) | 36 months (3 years) from the date of original purchase | Dual 4" LF cone drivers (subwoofer) and dual 2.5" full-range HF drivers (satellites), against manufacturing defects |
| Cabinets and Mechanical Parts | 24 months (2 years) from the date of original purchase | Wooden cabinets, silver detailing, grilles, stands, connectors, and carry case against defects in materials and workmanship |
| Power Supply Unit (External PSU) | 24 months (2 years) from the date of original purchase | The mains adapter supplying the 10–26V DC rail to the amplifier board |
The warranty period begins on the date of purchase shown on the original invoice. If no invoice is available, the period begins on the factory dispatch date recorded in Sevenpoint8's serial-number registry.
3. Sevenpoint8 Responsibility — Covered Components
Sevenpoint8 is responsible, at its discretion through repair or replacement, for the following components when failure arises from a defect in materials or workmanship, and provided the Product has been used in accordance with the owner's manual:
| # | Component | Sevenpoint8 Responsibility | Warranty |
|---|---|---|---|
| 1 | Wireless input module — Qualcomm Bluetooth 5.0 SoC with aptX HD | Full responsibility — repair or replace the amplifier board | 24 months |
| 2 | DSP module — ADAU1701 SigmaDSP (firmware/programme, processing faults) | Full responsibility — including re-flashing or replacing the DSP programme and board | 24 months |
| 3 | Power amplification — TI TPA3118 Class-D stages (both channels) | Full responsibility — board-level repair or replacement | 24 months |
| 4 | Internal wiring, PCB, connectors, terminals | Full responsibility — all internal electronics of the subwoofer and satellites | 24 months |
| 5 | LF drivers — dual 4" cone drivers in the subwoofer | Full responsibility | 36 months |
| 6 | HF drivers — dual 2.5" full-range drivers in each satellite | Full responsibility | 36 months |
During the warranty period, labour, replacement parts, and service centre costs are covered. Sevenpoint8 covers one-way shipping to the customer within Indonesia; international return shipping is borne by the customer.
4. Not Covered (Customer Responsibility)
Sevenpoint8 is not responsible for damage or failure caused by any of the following, and charges the prevailing parts-and-labour rate for such repairs:
| Exclusion | Examples |
|---|---|
| Misuse and accidents | Drops, impacts, liquid spills, crushed cones, torn surrounds caused by handling |
| Environmental abuse | Direct rain exposure, submersion, storage outside the rated temperature/humidity envelope, salt-water corrosion from unprotected beachfront use |
| Electrical damage | Power surges, lightning strikes, use of non-Sevenpoint8 power supplies or voltages outside the 10–26V DC range, incorrect polarity wiring |
| Overload damage | Playing at clipping/distortion for extended periods beyond the amplifier's stated limits, use of external amplifiers on passive-range units not covered here |
| Wear and consumables | Normal cosmetic wear, worn eartips/foams, frayed cables caused by wear |
| Unauthorised modification | Opening sealed enclosures, modifying the amplifier board, third-party firmware on the DSP, non-authorised repairs |
| Acts of God | Fire, flood, earthquake, other natural disasters |
| Theft or loss | Including the carry case and accessories |
| Content and programmes | The neuro-acoustic entrainment content and software subscriptions are licensed separately and carry their own terms |
5. Warranty Service Process
- Registration. Customers are encouraged to register the Product's serial number at purchase (sevenpoint8.com) to simplify claims.
- Claim. Contact the Sevenpoint8 service team (contact@sevenpoint8.com, WhatsApp) with proof of purchase, serial number, and a description of the fault. Sevenpoint8 will issue a Return Authorisation (RA) number within 2 business days.
- Return. Ship the Product or affected component to Sevenpoint8's Bali service centre using the RA number.
- Assessment. Sevenpoint8 will assess the claim and confirm the outcome as promptly as possible. Covered faults are repaired or replaced free of charge.
- Turnaround. Repairs are completed as quickly as possible following receipt; if a unit cannot be repaired, it is replaced with an equivalent Product.
Repaired or replaced parts inherit the remaining original warranty period. Replacement of an entire unit does not restart the warranty clock.
6. Transferability and Legal Position
The warranty is transferable once to a subsequent owner within the original warranty period, provided proof of the original purchase is supplied. This policy is in addition to, and does not limit, any statutory consumer rights under Indonesian law (including Law No. 8 of 1999 on Consumer Protection). Where local law mandates a longer minimum warranty, the longer period applies.
7. Contact
Sevenpoint8 Service — contact@sevenpoint8.com · WhatsApp +62 813-3737-9797 · Service centre: Jalan Raya Mawang, Lodtunduh, Ubud, Bali 80571, Indonesia.
