Shipping Policy

We are committed to ensuring that every product is prepared, packed, and delivered with the appropriate level of care. As our products include audio speakers, subwoofers, and other audio equipment that may require special handling, shipping arrangements may vary depending on the product size, weight, destination, and delivery requirements.

1. Shipping Coverage

We provide delivery services throughout Indonesia and offer international shipping to destinations worldwide, subject to courier availability, customs regulations, and shipping restrictions applicable to the destination country. All orders are dispatched from our facility in Ubud, Bali, Indonesia.

2. Order Processing

For ready-stock products, orders are generally processed within 2–3 business days after payment confirmation. Our operational days are Monday to Friday, excluding public holidays.

Orders received before 1:00 PM Bali Time (GMT+8) may begin processing on the same business day. Orders received after the cut-off time will generally be processed on the following business day.

Processing time refers to the time required to prepare, inspect, document, and pack an order before dispatch and does not include transportation or delivery time.

3. Domestic Delivery

We deliver throughout Indonesia using selected logistics and cargo providers. The logistics provider will be determined by us based on the product dimensions, weight, destination, handling requirements, and service availability.

For deliveries within Bali, same-day delivery may be available using local trucking or dedicated delivery services, depending on the delivery area and operational availability.

For deliveries outside Bali, the estimated delivery time is generally 3–7 business days after dispatch.

Delivery times are estimates only and may vary depending on destination, logistics provider, weather conditions, remote-area accessibility, peak periods, and other circumstances beyond our reasonable control.

4. International Delivery

International orders are generally shipped using POS EMS or other selected international logistics providers, depending on the destination, product characteristics, and shipping requirements.

The estimated international transit time is approximately 8–14 business days after dispatch. This estimate does not include customs clearance time. International shipments may experience additional delays due to customs inspections, import procedures, local regulations, or other requirements imposed by authorities in the destination country.

Specific shipping terms and arrangements may vary depending on the destination, order, and agreed shipping arrangement. Where applicable, the relevant shipping terms will be stated in the quotation, invoice, or other order documentation.

5. Shipping Rates

Shipping fees are calculated based on a quotation and may take into consideration factors including destination, actual or volumetric weight, product dimensions, type of logistics service, protective shipping packaging and wooden crating, special handling requirements, remote-area surcharges, and other applicable logistics charges.

Shipping and applicable packing charges will be communicated to the customer before the shipment is confirmed. We currently do not provide standard free shipping.

6. Packaging & Handling

Due to the nature, weight, and value of our audio products, appropriate protective packaging is required to help minimize the risk of damage during transportation.

Our standard shipping packaging consists of the original corrugated product box with a die-cut insert designed to secure the product and minimize movement inside the box; additional protective wrapping, such as bubble wrap, as required; and a wooden crate as the final outer protection for transportation.

The wooden crate is a mandatory part of our standard shipping preparation for both domestic and international shipments and is used to provide additional protection to our audio products during handling and transportation.

The original corrugated product box is provided as part of the product. However, packing and protective shipping preparation costs, including wooden crating, are borne by the customer.

The applicable packing cost will be calculated based on the product and shipment requirements and communicated to the customer as part of the shipping quotation before dispatch.

Additional or customized packaging requested by the customer, or required due to specific logistics or destination requirements, may be subject to additional charges.

7. Heavy & Oversized Products

Certain speakers, subwoofers, and other large or heavy products may require cargo, freight, trucking, or other specialized logistics services.

We reserve the right to determine the appropriate shipping method based on product dimensions, weight, destination, safety requirements, and logistics-provider limitations. Additional charges may apply for heavy, oversized, or specially handled shipments.

8. Shipping Insurance

Shipping insurance is optional but strongly recommended, particularly for high-value, fragile, oversized, and international shipments.

Any applicable insurance cost will be borne by the customer and will be communicated before shipment.

Where a customer chooses not to purchase shipping insurance, compensation for loss or damage during transportation may be limited to the liability and compensation policy of the relevant logistics provider.

9. Shipment Tracking

Once an order has been dispatched, available shipment and tracking information will be provided to the customer via email. Tracking availability and the frequency of tracking updates may depend on the logistics provider and shipping service used.

10. Damaged Products & Unboxing Requirements

We take appropriate precautions when preparing and packing our products for shipment. Upon receiving an order, customers are required to inspect the external condition of the package and product carefully.

In the event of suspected damage during transportation, the customer must record a continuous unboxing video showing the condition of the package before opening and the product during unpacking; take clear photographs of any visible damage to the external packaging, wooden crate, product packaging, and/or product; retain the original packaging and shipping materials; and contact us within 48 hours of receiving the shipment.

The supporting evidence is required to allow us to review the case and, where applicable, submit a claim or investigation request to the logistics provider or insurance provider.

Claims submitted without sufficient supporting evidence or after the 48-hour reporting period may not be eligible for processing.

11. Lost Shipments

If a shipment appears to be lost during transportation, customers should contact us so that we can initiate an investigation with the relevant logistics provider. We will assist in coordinating the investigation and claim process where applicable.

Any compensation, reimbursement, replacement, or settlement related to a lost shipment will be subject to the investigation results, the logistics provider's terms and conditions, and the applicable shipping insurance coverage. We therefore strongly recommend purchasing shipping insurance for high-value shipments.

12. Incorrect Address & Failed Delivery

Customers are responsible for providing complete and accurate shipping information, including the recipient's name, delivery address, postal code, telephone number, and other information required for successful delivery.

If delivery fails due to an incorrect or incomplete address provided by the customer, an incorrect recipient contact number, the recipient being unavailable, the recipient refusing to accept the shipment, or other circumstances attributable to the recipient, any additional delivery, re-delivery, storage, return, or related logistics charges will be borne by the customer.

13. Changes to Shipping Information

Customers may request changes to their shipping address or recipient information before the order has been dispatched or handed over to the logistics provider. Once a shipment has been dispatched, changes cannot be guaranteed.

Any additional charges resulting from an address change, shipment redirection, re-routing, or re-delivery after dispatch will be borne by the customer.

14. Customs, Import Duties & Taxes

For international shipments, customers are responsible for understanding and complying with the import requirements applicable in their destination country.

Unless otherwise agreed in writing, any applicable import duties, customs duties, VAT/GST, taxes, customs clearance fees, brokerage fees, storage charges, or other destination-country charges are the responsibility of the customer. These charges are not included in the product price or shipping fee unless specifically stated otherwise in the quotation or invoice.

We are not responsible for delays caused by customs authorities, customs inspections, import restrictions, documentation reviews, or other government procedures in the destination country.

15. Export & Customs Documentation

For international shipments, we can provide standard export documentation as applicable, including Commercial Invoice, Packing List, and PEB (Export Declaration).

Where required and applicable, additional documentation such as Certificate of Origin (COO) and/or REX-related documentation may also be arranged.

Additional documentation may be subject to administrative or processing fees. Any applicable charges will be communicated before processing. The availability of specific export or origin documentation may depend on the product, destination country, shipment requirements, and applicable regulations.

16. Remote Area Deliveries

Shipments to remote or limited-access areas may require additional delivery time and may be subject to additional logistics or remote-area surcharges. Any applicable additional charges will be borne by the customer and communicated where identifiable prior to shipment.

17. Delivery & Installation Services

Delivery and installation services may be available within Bali and selected areas, subject to product type, location, scheduling, and service availability.

Installation services are not automatically included with standard shipping unless specifically stated in the customer's quotation, invoice, or order confirmation. Please contact us to confirm availability and applicable charges for delivery and installation services.

18. Contact Us

For questions regarding shipping, delivery, tracking, damaged shipments, or logistics-related claims, please contact us at contact@sevenpoint8.com.

When contacting us regarding an existing shipment, please include your order number, customer name, and tracking number (if available) to help us assist you efficiently.